Privacy Policy

Ospitalità Connessa operates this service to provide technology solutions for the hospitality industry, including hotel channel management, online distribution systems, booking engine integration, property management system integration, revenue management tools, rate & availability synchronization, online travel agency connectivity, and direct booking solutions.

This policy describes how we collect, use, and protect your personal data when you use our site or services. Protecting your privacy is important to us.

Data We Collect

We collect personal data that you directly provide to us. This includes information you provide when you register for an account, use our services, contact us for support, or communicate with us. The types of personal data collected may include contact details (such as name, job title, company name, address, and phone number), account login credentials, billing information, and any other information you choose to provide.

When you use our online platform or visit our site, we automatically collect certain information. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. We also collect information about how you interact with our services, such as the features you use and the duration of your sessions.

We may also receive information about you from third parties, such as business partners, service providers, or integrated platforms (like OTAs or PMS systems) when you choose to connect our services with theirs, or when they provide data necessary for the functioning of our services.

How We Use Your Data

We use the data we collect for various purposes, including:

To provide and maintain our services, including processing transactions and managing your account.
To operate and improve our online platform and services, developing new features and functionality.
To communicate with you, respond to your inquiries, and provide customer support.
To send you technical notices, updates, security alerts, and administrative messages.
To personalize your experience on our site and with our services.
To monitor and analyze usage and trends to improve our services.
To ensure the security and integrity of our services.
To comply with legal obligations and protect our rights and interests.
For marketing purposes, such as sending you information about our services or relevant updates, based on your consent where required.

Legal Basis for Processing

We process your personal data based on several legal grounds:

Performance of a contract: We use your data to provide the services you have contracted with us to receive.
Legal obligations: We process data when necessary to comply with laws and regulations.
Legitimate interests: We process data for our legitimate business interests, such as improving and securing our services, unless these interests are overridden by your data protection rights.
Consent: We may rely on your consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

With service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, marketing assistance, and IT services. These third parties are obligated to protect your data and use it only for the purposes for which it was shared.
With business partners and integrated platforms (like OTAs or PMS systems) when necessary to provide the functionality of our services, such as synchronizing data between systems or facilitating bookings. Data shared in this context is often governed by agreements between you and those third parties.
In response to legal process, such as subpoenas, court orders, or requests from law enforcement or government agencies.
To protect our rights, property, or safety, and the rights, property, and safety of others.
In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With your consent or at your direction.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have rights regarding your personal data. These rights may include:

The right to access your personal data.
The right to request correction of inaccurate personal data.
The right to request erasure of your personal data (subject to certain conditions).
The right to request restriction of processing of your personal data.
The right to object to the processing of your personal data (based on legitimate interests).
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

As a global technology provider, we may transfer your personal data to countries outside of your own. When we transfer data internationally, we take steps to ensure that your data is afforded the same level of protection as it would be in your jurisdiction, often through relying on standard contractual clauses approved by the European Commission or other appropriate safeguards.

Cookies and Similar Technologies

Our site and services may use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide our services. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our site or through other appropriate communication channels. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, you may contact us by mail at:

Ospitalità Connessa
14 Via Dante Alighieri, Piano 3
Florence, Tuscany, 50122
Italy

Or via our Contact Form on the main page.